What SilverOps is: a short definition
SilverOps is an Istanbul-based AI automation and custom software agency. It builds AI systems that run a business day to day: AI assistants on WhatsApp, voice AI agents that speak on the phone, CRM and ERP integrations, enterprise AI solutions, conversion-focused websites, and process automation.
Most of the market is self-serve: the user is told to "set up in 10 minutes, upload a PDF," and the rest is left to them. SilverOps does the opposite. It designs, builds, connects to your existing software, and hands the system over running. Done-for-you, so the system works while you run your business.
What it builds: the service families
The work does not sit in a single product but in a few building blocks that connect to each other. They are grouped by purpose, not by price tag:
- WhatsApp AI assistants: multilingual assistants on the WhatsApp Business API that answer, book appointments, and follow up.
- Voice AI agents: voice systems that speak in real time on the phone, take calls, and close the missed call.
- Sector systems for clinics and real estate: lead capture, patient or buyer conversion, and calendar integration come as ready flows.
- Enterprise AI builds: broader projects that span multiple departments and systems and automate internal processes.
- Custom infrastructure and conversion-focused websites: software built from scratch to fit the need, and AI-driven websites designed for high conversion.
Which family to start with is decided by the business workflow. In most projects WhatsApp and phone go live together; a single-channel setup leaves the other channel, the one the customer may prefer, empty.
How it works: the five principles that set the approach apart
What separates SilverOps from a typical bot service is not the product but the way it works. Five principles show up at every stage of a build:
Built for you
You do not set up the system. SilverOps listens to your workflow, designs, builds, and hands it over running. Maintenance and improvement are part of the scope.
Deeply integrated
The assistant does not talk in a vacuum; it connects to your calendar, your CRM or ERP, your payment and document flow. The value comes precisely from those connections.
WhatsApp and voice together
Text and phone behave as one system. Whichever channel the customer arrives on, the same context is preserved.
Multilingual by default
Assistants handle several languages at the same quality, a critical difference for businesses with international customer or patient traffic.
Your data stays on your side
When required, the system runs on your own infrastructure. Tool access is controlled through the Model Context Protocol (MCP); KVKK and GDPR compliance are part of the setup.
Who it is for
SilverOps makes sense for businesses carrying repetitive messaging, booking, and follow-up load. The typical profile: a team that needs to respond fast but cannot keep up with every message.
- Clinics and healthcare providers: assistants that do not miss a late-night booking request and answer patient questions correctly.
- Real estate offices and developers: systems that capture and qualify multilingual leads from abroad.
- Service and retail businesses: teams that want to scale call and message traffic.
- Enterprise organizations: those needing internal automation across multiple systems and departments.
The common thread: if the solution does not fit a ready-made template, if there are systems that must connect, and if data control matters, a built system plays a different game than an off-the-shelf bot.
The person behind it and how pricing works
SilverOps was founded by Emre Dikmen, a full-stack engineer. He holds Anthropic certifications (Claude, Model Context Protocol, and deploying Claude on Amazon Bedrock and Google Vertex AI) and Meta Blueprint certifications, is part of the Google Developer Group (GDG) community in İzmir and İstanbul, is active in the OpenAI developer community, and he built an in-house assistant called "Nova." More about the founder is covered in a separate guide.
Pricing is fixed and package-based: a short discovery call confirms which package fits. Which channels go live, which systems are connected, and the language needs are discussed in that call; then a transparent, package-based price is shared. No surprise line items.
Frequently Asked Questions
What does SilverOps do?
SilverOps is an Istanbul-based AI automation and custom software agency. It builds WhatsApp AI assistants, voice AI agents for the phone, CRM/ERP integration, enterprise AI systems, conversion-focused websites, and process automation. It does not sell a ready-made bot; it builds the system for you, connects it to your existing stack, and hands it over running.
Who is SilverOps for?
It is for businesses with repetitive messaging, booking, and follow-up load: clinics, real estate offices, service and retail teams, businesses with multilingual customer traffic, and enterprise organizations seeking internal automation. It makes the biggest difference when the solution does not fit a ready-made template and there are systems that must connect.
How does SilverOps work with clients?
It works done-for-you: you do not set up the system. SilverOps listens to your workflow, designs it, integrates deeply into your existing software, runs WhatsApp and phone together and multilingually, runs the system on your own infrastructure when needed, and hands it over running.
Which sectors does SilverOps work in?
Clinics and healthcare providers, real estate offices and developers, service and retail businesses, and enterprise organizations are the main areas. Ready flows exist for sectors like clinics and real estate; in other areas the build is designed around the business process.
How is pricing determined?
Pricing is fixed and package-based. A short discovery call confirms which package fits your needs; the price is transparent, with no surprise line items.